FAQ

Frequently Asked Questions

Here you will find answers to common questions
In which cities are your showrooms located?
Is there delivery within Kazakhstan and UAE or to other countries?
What is the minimum order amount?
Where do you produce the jewelry?
Do you have stone certificates?
Is it possible to make jewelry according to the sketch of the customer?
How to place an order?
What is the production time?
Can I make jewelry with my stone?
Where do you get stones from?
Does the Parure Atelier provide product repair services?
Which precious stones require special care?
Can precious stones fade or break?
What is the best way to store jewelry?
How to care for precious stone jewelry?
How to clean precious stone jewelry?
What should be done to keep gold in its best condition for a long time?
Can't find the answer to your question?Our specialists will contact you and answer your questions