Frequently Asked Questions

Our showrooms are located in Astana and Almaty, Kazakhstan and Dubai, UAE. Visiting by appointment only.

Parure Atelier carries out free-of-charge delivery by “Fedex” or “Brinks” for our clients worldwide. In addition, our managers are ready to find an exclusive payment and delivery solution for you.

The minimum order amount is 3000 USD.

We have our own production in Dubai, UAE and Bangkok, Thailand which allows us to control the quality of jewelry at all stages.

We work with leading gemological laboratories. For diamonds it’s GIA, for colored stones — GRS, GIA, GFCO.

Of course, we can make your jewelry dream come true.

An order can be placed in our showrooms in Astana and Almaty, Kazakhstan and Dubai, UAE as well as remotely. Our managers are always in touch via WhatsApp and Telegram messengers.

The average production time for jewelry is 40-60 working days, however, depending on the complexity of the piece and the availability of stones. It is possible to complete an order both within a shorter or longer period.

Unfortunately, we do not accept client's gemstones.

We work directly with diamond suppliers around the world. We buy colored stones directly from the deposits, bypassing many intermediaries, so we have an excellent choice and favorable prices.

We provide free service for all jewelry purchased from the Parure Atelier. Qualified specialists will do all the necessary work, taking into account the precious stones properties, in order to keep your item in perfect condition for a long time. Service is recommended every 6 months.

Pay special attention to jewelry with colored precious stones like emeralds, Paraiba tourmalines and opals that require the most careful treatment.

Precious stones are known for their longevity and, if used properly, last for centuries. However, careless handling, mechanical impact, falling or impact can damage any stone, even a diamond, despite its high strength.

Jewelry with different precious stones should be stored separately, for example, an emerald ring and a sapphire ring should have different compartments in the jewelry box to avoid stones rubbing against each other.

Do not expose jewelry to extreme temperatures or prolonged direct sunlight, do not use chemical cleaners for jewelry with colored stones (what is acceptable for cleaning diamonds is by no means suitable for emeralds or tourmalines). It is undesirable to apply cosmetics on your hands, if at the same time you have a ring with a colored stone, you should also avoid getting sprays, aerosols and detergents on jewelry.

The safest way to clean colored precious stone jewelry is to use a soft cloth (not soaked in any product) and water. The ultrasonic bath can only be used for diamond jewelry, in most cases it can also be used for sapphires or rubies, but you should first consult with a gemologist about the degree of ennobling of the stone. For higher levels of soiling, contact the Parure Atelier for a personalized care recommendation.

Gold jewelry should be stored in a specially designated place and wiped from time to time with a soft cloth. It is better to take them off during vigorous physical activity, showering, bathing. The strength and wear resistance of the product also depends on the sample, and this should be taken into account when buying.